Contact Information:You must provide and maintain accurate and current contact information, including an email address that is not associated with your primary domain and a valid telephone number. Keeping your details updated is required. Failure to do so may result in account suspension or termination. Providing false information may also lead to account termination. You can update your details through your client dashboard, email, or phone.
Account Setup:While we strive for prompt account activation, some services, including dedicated servers and virtual private servers, require additional provisioning time. In some cases, additional fraud checks or identity verification may be necessary. Orders are processed only after payment is received and reviewed for security. Failure to meet verification requirements may result in order cancellation without notice.
Account Transfers:Upon request, we may transfer your data from a previous provider as a courtesy service. However, we do not guarantee the success, completeness, or timeframe of the transfer. Free transfers are only available when the control panel and hosting environment remain the same. If a free transfer is not possible, additional charges may apply, and we will notify you accordingly.
IP Address Ownership:Any assigned IP address remains the property of the service provider. Customers are granted permission to use the IP address only for the duration of the service agreement. We reserve the right to change or revoke IP assignments as necessary.
Service Plans:Shared and semi-dedicated accounts may not be resold. Accounts that include unlimited disk space start with a base quota, which can be increased incrementally when usage reaches 80%. Storage must be used for active website hosting and cannot be utilized for backups or archiving purposes.
Reseller Accounts:Resellers are responsible for supporting their clients and ensuring compliance with all terms. Security-related support requests must be submitted by the reseller on behalf of their clients. Resellers are accountable for the content and actions of their clients.
Security and Compliance:We reserve the right to reset passwords if necessary for security audits or as required by law enforcement. Clients must keep their contact details and credentials up to date. Dedicated servers do not include automatic backups, but additional backup solutions are available as a paid service.
Rewards Program:Our rewards program is offered as a complimentary service and may be modified or discontinued at any time. Points earned can be applied toward new service purchases but cannot be used for recurring payments. Program details are subject to change without notice.
Domain Registration & Renewal:It is the customer’s responsibility to manage domain registrations, renewals, and correct name server settings. All domain registrations are non-refundable. Renewal notifications will be sent in advance, but failure to renew on time may result in additional fees or loss of ownership. Expired domains may be subject to reactivation fees or auctioning.
Billing & Payments:Payments must be made in advance. Recurring charges continue unless services are canceled through the official cancellation form. Late payments incur fees, and services may be suspended if payments are not made within five days. Chargebacks or disputed payments will result in additional administrative fees.
Cancellation & Refund Policy:All cancellations must be submitted through the designated cancellation form. While there are no cancellation fees, payments made before cancellation are non-refundable. Only first-time accounts are eligible for a money-back guarantee. Add-ons, software licenses, and domain registrations are non-refundable.
Customer Conduct:We expect all customers to interact respectfully with our staff. Abusive or profane language will not be tolerated and may lead to account suspension or termination.
Content Restrictions:All services must be used lawfully. Hosting illegal, copyrighted, or trademark-infringing content is strictly prohibited. Users are responsible for all content stored, transmitted, or presented through their accounts.
By using our services, you agree to abide by these terms. We reserve the right to modify policies at any time to maintain compliance and service integrity.